SOS Introduction to Information Technology Support & Services-USB
Students will apply knowledge of hardware and software components associated with information systems while exploring a variety of careers related to information support and services. Emphasis will be placed on maintaining a safe working environment, developing critical assessment and analysis skills, and building interpersonal skills needed for working in the IT environment. Students will analyze technical support needs to perform customer service, perform configuration management activities, evaluate application software packages and emerging software. Students will demonstrate and apply knowledge of information system analysis and design by initiating a system project and evaluating applications within the information system.